Utility companies constantly battle market forces that seriously impact their profitability. The rising cost of fuel, heavy emissions controls, the unpredictability of demand, the impact of environmental forces, and outages due to aging infrastructure all present significant challenges. And in today's deregulated market, competition is fierce when consumers are on the hunt for the cheapest, most reliable energy provider.

Leading edge companies are turning to mobility to keep operational and maintenance costs low and reliability high. With a mobile utilities app, consumers can streamline communications around outages, monitor the status of service requests, pay bills, and review historical information on any device.

Leveraging our industry insight and technology expertise, we partner with utilities organizations to define and deploy business effectiveness improvement programs that help them stay ahead. From optimizing asset utilization and improving customer service to building intelligent infrastructure and complying with regulations, we help utilities organizations become mobile, agile, resilient, and proactive.

Client Challenges
•  Industry-wide deregulation and unbundling
•  Consolidation and integration resulting from mergers and acquisitions
•  Catering to the demands of Expanding markets
•  Ageing assets and workforce 
•  Changing regulation with respect to Health, Safety and Environment 
•  Increasing raw material prices 
•  Managing the Demand - Supply gap 

What does ARK Solutions Inc. provide?
Mobile solutions for the utilities industry are very timely. With mature adoption of general communication mobile applications, utility companies are moving toward process-specific applications to reap more benefits and address current challenges. With ARK Solutions, Inc. Utility Companies could go mobile and meet consumer demands like self-service account management and multiple asset management systems. We provide a unique solution by introducing UtilliSuite with unique features and benefits. With UtilliSuite you enhance your mobility which can in turn increase reliability by minimizing downtime, improving equipment uptime, and optimizing field resources to prolong the life of assets. We provide you with a solution that incorporate processes with a focus on:

•  Reducing customer wait time resulting in increased customer satisfaction
•  Reducing the customer service call volume
•  Increasing process efficiency for payments
•  Decreasing bill prints
•  Integration and learnability of the solution
•  Simplistic design with easy to maintain systems

UtilliSuite is for multiple utilities who want to engage their customers and it enables them to self-service their accounts, reduce wait time for speaking with call center agents and thereby increasing satisfaction of service.